Return Refund Policy

Superior integrity In Topall Impex, trust and transparency are at the core of all our actions. Being one of the most trusted suppliers of bar bending machine in India we are very proud of our machines and accessories in terms of quality and durability. Nevertheless, we know that when it comes to extreme situations, there are some problems that could rise. To that end we have designed a transparent, equitable and consumer-friendly product policy of returns and refund and we hope it keeps you happy.

Return-Eligibility

The only conditions under which we accept returns are those stated below:

• Manufacturing Defects- In case the item suffers a real manufacturing defect.
• Error in Delivery of Products ~ When you get delivered a product that is not your confirmed order.
• The problem has to be communicated within a period of 7 days after purchasing the product.
• The returned product needs to be in its original factory packaging, have not been used in any way and have a valid receipt (invoice).

Return Process

• Contact Us – Email support@barbendingmachine.in or call to customer care team.
• Granting Permission- Our department will review your application and grant it in case it falls in the eligibility requirement.
• Return Arrangement- We will make some arrangement of picking up or have instructions as to how to ship back.
• Inspection-After we receive the product a technical team will become involved and will do an inspection on the product.
• Resolution- Depending on the inspection, either a refund or replacement will be started.

Refunds 

• When refunds are processed it takes 7-10 business days after inspection which goes back to the original form of payment.
• When partial returns are made then the amount of returns will be readjusted.

Non-Returnable Items 

• Special-order or Customized machinery
• Used equipment
• Goods destroyed either by misuse, mishandling or carelessness

Note: It is advisable that we retain the product packaging and all receipt of purchase until a process of returning and/or replacing a product is over.

To find out more or ask any questions, visit our Contact Page or contact directly our support team.